Revenge of the Wal-Marts

snooty couple

I bet even that dog is getting the same lavish treatment in stores now.

The rich have been ashamed to be rich since the economy started its downfall, so it’s no wonder the NYT reports that expensive boutiques and retailers have decided to be super extra nice to every potential shopper (hint: this means you.)

A few steps away at Dennis Basso, a fur store, Mr. Basso himself was greeting customers. “It can’t hurt,” he said. “Stores that don’t normally have great customer service are trying harder. They’re reaching out and giving that special treatment to the … ” and here, he paused for emphasis, “ … Christmas shopper.”

It makes sense that in tough times every customer’s worth rises a bit in proportion to how poorly sales are falling. In fact, stores are taking such a high interest in doting on you that jobs are at stake.

And, yes, those doormen really are cheerier. Jim Gold, the chief executive of the store, said he replaced the security company that hires them “when we found the ones we were using weren’t as friendly as we wanted them to be.”

And it turns out many of these luxury brands need all the customer service training they can get.

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